{"id":35328,"date":"2021-03-29T06:38:21","date_gmt":"2021-03-29T04:38:21","guid":{"rendered":"https:\/\/www.proquimia.com\/proquimia-portugal-conquista-um-net-promoter-score-nps-de-64-em-satisfacao-de-clientes\/"},"modified":"2025-12-12T14:20:03","modified_gmt":"2025-12-12T13:20:03","slug":"proquimia-portugal-conquista-um-net-promoter-score-nps-de-64-em-satisfacao-de-clientes","status":"publish","type":"post","link":"https:\/\/www.proquimia.com\/pt-pt\/proquimia-portugal-conquista-um-net-promoter-score-nps-de-64-em-satisfacao-de-clientes\/","title":{"rendered":"Proquimia Portugal conquista um Net Promoter Score (NPS) de 64% em satisfa\u00e7\u00e3o de clientes"},"content":{"rendered":"\r\n<div class=\"vce-row-container\" data-vce-boxed-width=\"true\">\r\n<div id=\"el-ca0271b7\" class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-do-apply=\"all el-ca0271b7\">\r\n<div class=\"vce-row-content\" data-vce-element-content=\"true\">\r\n\r\n\r\n<div id=\"el-9c5b3df8\" class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\">\r\n<div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background el-9c5b3df8\">\r\n<div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-9c5b3df8\">\r\n\r\n\r\n<div class=\"vce-text-block\">\r\n<div id=\"el-4117e754\" class=\"vce-text-block-wrapper vce\" data-vce-do-apply=\"all el-4117e754\">\r\n<ul>\r\n \t<li>\r\n<h5><strong>A m\u00e9trica NPS utiliza-se para medir a fidelidade e a satisfa\u00e7\u00e3o de clientes e no caso de Proquimia Portugal o resultado alcan\u00e7ado supera em muito a m\u00e9dia do setor.<\/strong><\/h5>\r\n<\/li>\r\n<\/ul>\r\n<a href=\"https:\/\/www.proquimia.com\/wp-content\/uploads\/2021\/03\/202103_FB_NPS-PT.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14756 size-full\" src=\"https:\/\/www.proquimia.com\/wp-content\/uploads\/2021\/03\/202103_FB_NPS-PT.jpg\" alt=\"net promoter score\" width=\"1200\" height=\"630\" srcset=\"https:\/\/www.proquimia.com\/wp-content\/uploads\/2021\/03\/202103_FB_NPS-PT-600x315@2x.jpg 1200w, https:\/\/www.proquimia.com\/wp-content\/uploads\/2021\/03\/202103_FB_NPS-PT-416x218.jpg 416w, https:\/\/www.proquimia.com\/wp-content\/uploads\/2021\/03\/202103_FB_NPS-PT-600x315.jpg 600w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a>\r\n\r\n\u201cRecomendaria Proquimia Portugal a um amigo ou familiar?\u201d \u00e9 o ponto de partida para a an\u00e1lise NPS realizada por Proquimia Portugal, que trouxe excelentes resultados, j\u00e1 que a esmagadora maioria dos clientes que respondeu afirmou que sim.\r\n\r\nNum universo de 56% de clientes Proquimia que respondeu ao inqu\u00e9rito, a maior parte (67%) deu nota muito positiva \u00e0 empresa, afirmando que a sua experi\u00eancia com o servi\u00e7o permite recomendar Proquimia Portugal a amigos e familiares.\r\n\r\nAssim, o NPS da empresa cifrou-se nos 64%, um valor bastante acima da m\u00e9dia, colocando Proquimia Portugal num patamar de excel\u00eancia no setor industrial.\r\n\r\nOs resultados apresentados s\u00e3o a conclus\u00e3o de um inqu\u00e9rito realizado entre 14 de dezembro de 2020 e 13 de janeiro de 2021.\r\n\r\nDe acordo com os dados da <a href=\"https:\/\/www.b2binternational.com\/what-we-do\/customers\/net-promoter-score-nps\/\" target=\"_blank\" rel=\"noopener\">B2B International<\/a>, a m\u00e9dia deste indicador no setor industrial encontra-se entre o 25% e os 33%. Por norma, apenas as empresas de servi\u00e7os, de tecnologia e aquelas com um vasto cat\u00e1logo de servi\u00e7o conseguem ultrapassar os 30%. Considera-se um resultado excelente um valor igual ou superior a 50%.\r\n\r\nNesta ocasi\u00e3o, a empresa aproveitou para avaliar aspetos como a qualidade dos produtos (8,6\/10), dos servi\u00e7os log\u00edsticos e administrativos (8,5\/10), da assist\u00eancia t\u00e9cnica (8,4\/10) e do acompanhamento comercial (8,6\/10), que tamb\u00e9m se mostraram altamente valorizados pelos clientes.\r\n<h3><strong>Net Promoter Score (NPS)<\/strong><\/h3>\r\nO NPS \u00e9 uma m\u00e9trica de satisfa\u00e7\u00e3o que se obt\u00e9m atrav\u00e9s da resposta \u00e0 pergunta \u201cRecomendaria a um amigo ou familiar?\u201d e \u00e9 classificada numa escala de 1 a 10.\r\n\r\nDe acordo com as respostas, os clientes s\u00e3o classificados em tr\u00eas categorias:\r\n<ul>\r\n \t<li><strong>Promotores<\/strong>: Clientes que atribuem uma classifica\u00e7\u00e3o de 9 ou 10, que est\u00e3o dispostos a recomendar a empresa ou servi\u00e7o e promovem-na positivamente.<\/li>\r\n \t<li><strong>Passivos:<\/strong> Clientes que atribuem uma pontua\u00e7\u00e3o de 7 ou 8. S\u00e3o aqueles que mostram uma atitude neutra em rela\u00e7\u00e3o \u00e0 empresa ou servi\u00e7o e demonstram passividade na sua recomenda\u00e7\u00e3o.<\/li>\r\n \t<li><strong>Detratores<\/strong>: Clientes que atribuem uma classifica\u00e7\u00e3o de 0 a 6. S\u00e3o clientes que n\u00e3o est\u00e3o dispostos a recomendar a empresa ou servi\u00e7o e t\u00eam uma opini\u00e3o negativa. Em consequ\u00eancia, n\u00e3o a recomendam.<\/li>\r\n<\/ul>\r\nA diferen\u00e7a entre a percentagem de clientes promotores e detratores define o <em>Net Promoter Score<\/em> da empresa ou servi\u00e7o.\r\n\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n\n","protected":false},"excerpt":{"rendered":"<p>A m\u00e9trica NPS utiliza-se para medir a fidelidade e a satisfa\u00e7\u00e3o de clientes e no caso de Proquimia Portugal o resultado alcan\u00e7ado supera em muito a m\u00e9dia do setor. \u201cRecomendaria Proquimia Portugal a um amigo ou familiar?\u201d \u00e9 o ponto de partida para a an\u00e1lise NPS realizada por Proquimia Portugal, que trouxe excelentes resultados, j\u00e1 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[78],"tags":[],"sector":[],"country":[],"ppma_author":[622],"class_list":["post-35328","post","type-post","status-publish","format-standard","hentry","category-proquimia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Proquimia Portugal obt\u00e9m 64% de NPS<\/title>\n<meta name=\"description\" content=\"Proquimia Portugal atinge NPS de 64%, muito acima da m\u00e9dia do setor, destacando-se na fideliza\u00e7\u00e3o e satisfa\u00e7\u00e3o de clientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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